Whenever a process is established it should be under control. This requires appropriate monitoring and measurement of the performance of the process to assure delivery of the expected results and contribution to the targeted goal. Managerial success and creation of value for the organization can only be demonstrated if such measurements deliver meaningful data. Based on the delivered data further evaluation of the process can be done to support continuous improvement. As a strong contributor performance metrics also drive ownership of the process on all levels of the organization. 


Services provided in this area:  (individual/single projects or in more general combination)
  

•   Identification of relevant processes for monitoring
    
•   Support in establishing metrics for relevant processes
    
•   Implementation and roll-out of a metric system in work areas
    
•   Assuring connectivity of metrics to support higher level goals
    
•   Training of teams to develop ownership of metrics
    
•   Establishment of reporting system to inform management levels 

services provided in

Knowing Performance